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Claims disputes and provider appeals

To dispute the handling of a claim, contact Customer Service or submit an online request:

You may now submit online disputes or appeals online via the Online Affiliate portal. Sign-on or register to access KP Online Affiliate and start using this feature today!

    Denver/Boulder: 1-303-338-3600
    Southern Colorado: 1-888-681-7878

Denver/Boulder and Southern Colorado
For Denver/Boulder and Southern Colorado submit provider appeals to:

    Kaiser Permanente – Provider Appeals
    P.O. Box 372970
    Denver, CO 80237
    1-303-338-3800

Self-funded claims

For information on Self Funded claims, call 1-877-883-6698.

For further information, please refer to Section 6 Provider Rights and Responsibilities of the appropriate provider manual:

Fully-insured Provider Manual, Section 6 Provider Rights and Responsibilities.

Self-funded Provider Manual, Section 6 Provider Rights and Responsibilities.