Photo of a physician smiling

Kaiser Permanente Online Affiliate

New Update: As of 9/1/2020, Claim Status can only be obtained through one of our self-service tools.

Sign-on or Register to access KP Online Affiliate, or view claim status as a guest user.

As an External Provider with Kaiser Permanente you are eligible to access Online-Affiliate

  • Online-Affiliate is Kaiser Permanente's EPIC-based online tool for users to verify member eligibility and benefits, view referrals/authorizations, and patient medical records.
  • Claim Status Online is offered in conjunction with KP Online-Affiliate. This functionality allows users to view claim information including, but not limited to:  
    • Claims status
    • Claim details (service date, deductible, co-pay, billed amount, allowed amount)
    • Check number/received date 

Video Overview of KP Online Tools*

View claim status as a guest user*

Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.

Video Overview of Claims Status as a Guest User*

Contact Information

You may reach out to your Online Affiliate regional representative by using the contact information provided below.


KP Members Click Here!

* This link will open a new window. If you can't view this new page, please make sure that you've disabled any pop-up blockers on your computer.