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Our policies

Provider and supplier contracting
Gifts and business courtesies
Visitation policy
Changes to business address, name or TIN
Product recalls
Advertising and Solicitation
Business continuity

Provider and supplier contracting

National Provider Contracting and Network Management offers a fair opportunity for all providers and suppliers to obtain our business based on suitability of services offered, pricing and meeting our company’s quality needs and requirements.

Gifts and business courtesies

National Provider Contracting and Network Management supports cooperative business relationships with our providers and suppliers; however, it is our policy to not extend or receive gifts in any of our business relationships. All employees in the National Provider Contracting and Network Management office are prohibited from accepting gifts of any kind.

Visitation policy

National Provider Contracting and Network Management has strict guidelines with regard to provider and supplier contact with our hospitals and facilities. Visiting any Kaiser Permanente location must be arranged in advance with the National Provider Contracting and Network Management office’s approval.

Changes to business address, name or TIN

All providers and suppliers are required to notify the National Provider Contracting and Network Management office when any the following changes occur:

Business address changes: All providers and suppliers are required to notify the National Provider Contracting and Network Management office at least 30 days prior to any address changes.

Business name change, mergers or acquisitions: All providers and suppliers are required to notify the National Provider Contracting and Network Management office immediately prior to changes due to a business name, merger or acquisition.

Tax Identification Number Changes (TIN): All providers and suppliers are required to notify the National Provider Contracting and Network Management office at least 30 days prior to the effective date of any Tax Identification Number (TIN) change.

Product recalls

Product recalls in the medical sector are becoming ever more common. To track the growing number of recalls occurring every year, National Provider Contracting and Network Management (NPCNM) uses the National Product Recall Program at Kaiser Permanente.

Communication is the key to resolving any supplier recall situation. If you have a recall, market withdrawal, or medical device safety alert, notify NPCNM’s Provider Relation’s department in writing and by phone (510-268-5414).

In addition to notifying NPCNM, contact the National Product Recall Team by email to Andrea.M.Bates@kp.org* or by phone at 626-372-6015.

The team will document the recall and track the progress made in resolving the recall.

The National Product Recall Team will ask several questions to understand the impact on Kaiser Permanente. They will want to know:

    What type of recall is involved?

    How many members are directly affected by the recall?

    Which of Kaiser Permanente's regions are affected?

    Which specific members are impacted?

    What is the resolution plan to retrieve and replace the product?

    When will recall resolution be complete?

    Who is the primary contact at your organization on matters related to the recall?

Advertising and Solicitation

Outside advertising, markings, promotional items, coupons, and sales calls to Kaiser Permanente medical facilities and soliciting Kaiser Permanente physicians or other personnel to use or refer services are prohibited. All providers and suppliers are required to contact National Provider Contracting and Network Management to discuss product or service offerings and any new technology.

Business continuity

Business continuity can be described as a multidisciplinary approach used to review and validate a contingency plan for how an organization will recover, either partially or completely, business-critical functions when a disaster or extended disruption in service occurs.

Business continuity also includes how an organization prepares for future incidents that could jeopardize the organization’s core mission or long-term health. These are examples of incidents that might trigger a need for business continuity plans to go into effect:

    Local: Building fires

    Regional: Earthquakes, floods, area fires

    National: Pandemic illnesses

Kaiser Permanente has a robust business continuity plan for our integrated delivery system of care. Our organization also depends upon our community-contracted suppliers as an extension of our delivery system during these events and we encourage proactive communication and close coordination of services.

To communicate and coordinate services for impacted Kaiser Permanente members, nationally contracted suppliers should contact National Provider Contracting and Network Management Provider Relations at 510-268-5414.

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