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Claims contact information

Sending claims to Kaiser Permanente
Contacting Kaiser Permanente regarding claims
Member claims inquiries

Sending claims to Kaiser Permanente

Claims for services provided to Kaiser Foundation Health Plan members must be sent to the following:

 By U.S. mail:
 Kaiser Foundation Health Plan, Inc.
 Claims Administration Department
 P.O. Box 7004
 Downey, California 90242-7004

 By physical delivery other than by U.S. mail:
 Kaiser Foundation Health Plan, Inc.
 Claims Administration Department
 12254 Bellflower Boulevard
 Downey, California 90242

 By electronic delivery:
 Contact your local HIPAA-compliant clearinghouse for instructions on submitting electronic claims.

Contacting Kaiser Permanente regarding claims

For claims filing requirements or status inquiries, you may contact Kaiser Permanente by calling 1-800-390-3510.

Member claims inquiries

If you are presented with a Health Plan member complaint or inquiry regarding any direct member billing (including any billing for copay or other member liability described above), you should direct the member to call:

 Member Services Call Center
 1-800-464-4000
 Monday – Friday 7am - 7pm
 Saturday – Sunday 7am - 3pm

 Medicare Member Services
 1-800-443-0815
 Monday – Friday 5am - 11pm
 Saturday – Sunday 7am - 8pm

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