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Institutional provider manuals

HMO Provider Manual for Contracted Institutional Providers*

Self-Funded Provider Manual for Contracted Institutional Providers*

These provider manuals address certain contractual, regulatory, and other requirements for acute hospitals, SNFs, and other institutional providers contracted with Kaiser Permanente.  These manuals are intended as guidelines for the provision of covered services to members and contain policies, procedures and general reference information for our institutional providers.  They are intended to supplement, and not to replace or supersede, the terms and conditions of the services agreement between Kaiser Permanente and its contracted providers.  In the event of any discrepancy between the terms of the applicable provider manual and your services agreement, the terms of the agreement govern.

Although these manuals contain a summary of certain Kaiser Permanente policies and procedures, additional detailed information may be available upon provider request by calling Network Development & Administration, Provider Relations, at 626-405-3240.

To the extent Kaiser Permanente's policies or procedures change, or the requirements of applicable legal, regulatory, accreditation, or contractual mandates change, we may need to update these manuals periodically.  We will keep you informed of these changes as they occur, in accordance with your agreement and applicable law.

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