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Provider policies

Provider Code of Conduct
Patient safety and quality improvement
KP HealthConnect Patient Safety strategic principles
Advance directive

Provider Code of Conduct

The Provider Code of Conduct* highlights some provisions in the provider agreement as well as the minimum standards by which providers are expected to conduct themselves when serving Kaiser Permanente members and patients.
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Patient safety and quality improvement

Kaiser Permanente has always included patient safety as a central focus of its Quality Program.

Patient Safety is dedicated to providing care that is reliable, effective, consistent, and safe. Patient safety is an ongoing and relentless commitment to build safer systems that prevent accidental injury to our patients.

In alignment with our principal of "supporting staff to optimize patient safety," several initiatives are under way to support the use of KP HealthConnect to improve patient safety.

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KP HealthConnect Patient Safety strategic principles

With the implementation of KP HealthConnect, Kaiser Permanente has enhanced its capability and leadership position. KP HealthConnect inherently augments communications and information flows, provides decision support, flags harm, and allows for performance measures.

  • Address areas of significant risk to our patients.
  • Reduce risk with the use of KP HealthConnect.
  • Balance and minimize interruptions and barriers to clinicians’ workflows.
  • Consider and be sensitive to patient safety areas of focus for the healthcare community and our patients.
  • Take into account those enhancements that are easier and less costly to implement.
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Advance directive

An advance directive is a written instruction, such as a living will or durable power of attorney for healthcare, recognized under California state and federal law.

Kaiser Permanente requires that all contracted providers comply with the Federal Patient Self-Determination Act of 1990, which mandates that members must have the opportunity to participate in determining the course of their medical care, even when they are unable to speak for themselves. The federal law applies to emancipated minors, but does not apply to all other minors.

To ensure compliance with the law, an advance directive should be documented in a prominent place in the medical record. The provider shall provide written information regarding advance directives to all members admitted to the hospital, and provide staff and member education regarding advance directives.

If a member requests to formulate or change an advance directive, the attending physician should be notified so that the physician has an opportunity to discuss the decision with the member. The attending physician will write a progress note in the member’s medical chart to reflect the formulation or change of an advance directive.

An advance directive may be revoked by the member at any time, orally or in writing, as long as the member is capable of doing so. An advance directive is automatically invalidated by divorce if the spouse was designated as the surrogate decision maker.

Members are provided with information regarding advance directives in the disclosure form and Evidence of Coverage booklet, the Healthwise Handbook, and in new-member materials. Members may also contact Member Services for an informational brochure and appropriate forms.

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