Important: COVID-19 updates on Kaiser Permanente’s response to the coronavirus and important provider messages.
- Register for Online Affiliate or sign-on to begin submitting online disputes, appeals, supplemental claim attachments or request for information (RFI). Learn more about our new Claim submission tools and partnership.
- Please note that Self-Funded, PPO, POS or OOA member claims may not be available in Online Affiliate. If your inquiry is about a Self-Funded member claim, please sign on to the Self-Funded plans online tool*. If your inquiry is about a PPO, POS or OOA member claim, please call (800) 392-8649, Monday through Friday from 6am to 6pm.
Our online resources provide quick and easy access to the information you need to work effectively with Kaiser Permanente and to provide the best possible service to our members.
We are committed to promoting the total health of Kaiser Permanente members. We appreciate the services you provide to support that mission.
If you are a Southern California Kaiser Permanente member and would like to access your My Health Manager account to message your doctor, fill prescriptions, or view your medical record, please click below:
KP Members Click Here!
Please be advised that Claims Status information can only be obtained through one of our self-service tools. Please use our Guest Access feature or sign up today for Online Affiliate.
Online Affiliate and Claims Guest Access
Sign-on* or Register to use our secure provider tools (except Self-Funded, PPO, POS and OOA plans). You’ll have access to features tailored to your role. Here are some examples:
- View eligibility and benefits
- View claim status
- View clinical information
Video Overview of KP Online Tools*
Self-Funded Plans: Sign-on*
PPO, POS and OOA plans: Call (800) 392-8649
View claim status as a guest user*
Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.
Video Overview of Claims Status as a Guest User*
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