What is Online Affiliate?
Online Affiliate is Kaiser Permanente’s self-service portal available to external providers. It allows providers access to several time-saving features, such as:
- Patient eligibility, benefits, and demographics
- Referrals/authorizations (for contracted providers)
- View and print EOP’s (Explanation of Payments)
- View Kaiser electronic medical records (contracted groups and licensed clinical staff)
- Check the status of submitted claims and view claim details (service date, billed amount, allowed amount, patient responsibility)
- Confirm payment information (check number, payment date, amount)
Perform the following "Take Action" on a claim
- Submit a claim inquiry related to 'denied', or 'in progress' claims
- Submit an inquiry related to a check payment, request a copy of a check or report a change of address for a specific claim.
- Submit appeals or disputes - request a reconsideration of a payment
- Respond to KP request for information
Member Eligibility Guest Access
Kaiser Permanente also allows providers to view basic member eligibility using our Member Eligibility Guess Access portal.
With Member Eligibility Guest Access, you will be asked to provide key information about a member in question. In return, you will be able to view basic member eligibility information.
If you require additional information, please register for Online Affiliate access.
Learn more about our Member Eligibility Guest Access portal.
Claims Guest Access
Kaiser Permanente also allows providers to view basic claim status using our Claims Guest Access portal.
With Guest User Claim Status access, you will be asked to provide key information about a claim in question. In return, you will be able to view the following basic claim status information: current processing status, and, if paid, the vendor and specific payment information.
If your claim is not found in the Guest User system, please register for Online Affiliate to access our more robust claims portal.
Learn more about our Claims Guest Access portal
Contact Information
You may reach your Online Affiliate regional representative by submitting an Online Affiliate Support Case.