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Provider Claims Appeals

Contact Claims Inquiry
If your office/facility has questions or concerns about the way a particular claim was processed by Kaiser Permanente, please contact our Claims Inquiry Unit at 503-732-2727. Many questions and issues regarding claim payments, coding, and submission policies can be resolved quickly over the phone or via fax.

Provider Claim Payment Appeals Process
If your issue cannot be resolved through this initial contact, and your concern is determined to be a claim payment appeals issue, you will be advised to submit your concern in writing to:

Kaiser Permanente Provider Appeals
Provider Contracting and Relations
500 NE Multnomah Blvd Ste 100
Portland, OR 97232
503-813-2017 Fax

Please note that all claim payment appeal requests must be filed within 365 days of the date the claim was originally processed or denied,  in order to be considered for payment by Kaiser Permanente.