The Outside Referral Department (ORD) coordinates and tracks authorized referrals for most services.
Referral Coordinators are responsible for:
• Processing and distributing the authorization document(s)
• Verifying the status of authorizations
• Acting as liaisons between the contracting provider
and Kaiser Permanente physicians
Referral Coordinators may be reached by calling the telephone number provided on a member’s authorization documents.
If you have not received an authorization document or have additional questions, please contact the Outside Referral Department in your Service Area.