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The Outside Referral Department (ORD) coordinates and tracks authorized referrals for most services.

Referral Coordinators are responsible for:

• Processing and distributing the authorization document(s)
• Verifying the status of authorizations
• Acting as liaisons between the contracting provider
   and Kaiser Permanente physicians

Referral Coordinators may be reached by calling the telephone number provided on a member’s authorization documents.

If you have not received an authorization document or have additional questions, please contact the Outside Referral Department in your Service Area.