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Claims

Claim Submission Requirements

Learn about our process and procedures for submitting a claim and how to contact our Claims Administration Department.

Claims tools (NEW)

Learn more about our Claims tools and partnership.

Electronic Payments (EFT) and Remits (ERA)

Understand the benefits of enrolling to receive Electronic Fund Transfer (EFT) and Electronic Remittance Advice (ERA).

Provider appeals process

Get guidance on how to make an appeal.

ICD-10 information and overview

Find information on Kaiser Permanente's approach to ICD-10 implementation, as well as other useful ICD-10 resources.

KP ClaimsConnect Information

Find information on Kaiser Permanente’s deployment of KP ClaimsConnect, our new claims payment system. You will find more about the system platform and features, provider impacts, and changes to your Evidence of Payment (EOP).

View claim status as a guest user

Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.

Quick Claims Resources

Information regarding tools and other materials that will be helpful in your relationship with Kaiser Permanente.