Important: COVID-19 updates on Kaiser Permanente’s response to the coronavirus and important provider messages.
- Learn more about our new Claim submission tools and partnership.
- Register for Online Affiliate or sign-on to begin submitting online disputes, appeals, supplemental claim attachments or request for information (RFI).
Our online resources provide quick and easy access to the information you need to work effectively with Kaiser Permanente and to provide the best possible service to our members.
We are committed to promoting the total health of Kaiser Permanente members. We appreciate the services you provide to support that mission.
If you are a Southern California Kaiser Permanente member and would like to access your My Health Manager account to message your doctor, fill prescriptions, or view your medical record, please click below:
KP Members Click Here!
Please be advised that Claims Status information can only be obtained through one of our self-service tools. Please use our Guest Access feature or sign up today for Online Affiliate.
Online Affiliate and Claims Guest Access
Sign-on* or Register to use our secure provider tools. You’ll have access to features tailored to your role. Here are some examples:
- View eligibility and benefits
- View claim status
- View clinical information
Video Overview of KP Online Tools*
View claim status as a guest user*
Contracted and non-contracted providers can view their claim status as a guest user without registering. You will be asked to provide key information about a claim in question. In return, you will be able to view claim status information, including the current processing status, and, if paid, the vendor and specific payment information. If your claim is not found in the Guest User system, call the phone number listed on the member’s ID card.
Video Overview of Claims Status as a Guest User*
*This link will open a new window. If you can't view this new page, please make sure that you've disabled any pop-up blockers on your computer.